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Deposit not reflected on my account.


Vanvan

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I cashed in 4 hours ago i still havent recieved it yet. I cant contact customer service. I hope you can help me

user: Kolleen04

id:81887725

amount : 2800

payment: ezpay gcash

ref number:4018158580757

date:june 8 2024

005F245A-AA1E-4CA4-8C75-C1830EF3E426.jpeg

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On 6/6/2024 at 9:53 PM, kentmnl said:

Hello, I understand you have concerns with your deposit. Can you provide us the following:

Username:Babesdrake
Player ID:Babesdrake
Payment System (Maya/Ezpay/DGpay/Alfapay):DGpay
Amount:500
Reference number:225165786909
Date:June 7,2024 
Screenshot:

 

Screenshot_2024-06-11-10-18-16-095_com.android.chrome.jpg

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On 6/6/2024 at 9:53 PM, kentmnl said:

Hello, I understand you have concerns with your deposit. Can you provide us the following:

Username:
Player ID:
Payment System (Maya/Ezpay/DGpay/Alfapay):
Amount:
Reference number:
Date:
Screenshot:

username:

player ID:142609489

payment system: ezpay

Amount: 250

reference #:3018 204 246326

date: june 09, 2024

 

Screenshot_20240609-225859_GCash.jpg

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5 minutes ago, aziii said:

username:

player ID:142609489

payment system: ezpay

Amount: 250

reference #:3018 204 246326

date: june 09, 2024

 

Screenshot_20240609-225859_GCash.jpg

Hello, can you provide us your username and player ID please.

 

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55 minutes ago, kentmnl said:

Hello! For your convenience, please provide an invoice/receipt for the successful transfer including the amount, transfer time, receiving bank and transfer contents when you deposit Thanks

image.png

Sorry for the late reply. I requested a transaction history because it is no longer in my gcash transaction history.IMG_20240612_222026.thumb.jpg.0b9aa7bd3161f6f59286e5f8533da67c.jpg

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5 minutes ago, kentmnl said:

Whenever you can provide the screenshot, we will process your payment immediately

My invoice transaction is already not in my gcash transaction history because the deposited cash was on June 7 and it's already not in my gcash transaction history that's why I requested my transaction history 7 days ago and that's what was sent to me.

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Just now, Babesdrake said:

My invoice transaction is already not in my gcash transaction history because the deposited cash was on June 7 and it's already not in my gcash transaction history that's why I requested my transaction history 7 days ago and that's what was sent to me.

 

IMG_20240612_222026.jpg

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